General Terms and Conditions

Scope of application

These General Terms and Conditions (GTC) apply to all deliveries from SleepLikeMe®-Medical GmbH & Co.KG (hereinafter referred to as SleepLikeMe®-Medical GmbH & Co.KG) to consumers.

A consumer is any natural person who enters into a legal transaction for a purpose that can largely be attributed neither to his commercial nor to his independent professional activity.


Contract partner

This purchase contract is concluded with SleepLikeMe®-Medical GmbH & Co.KG, Managing Director:

Dr. Dr. Jörg Schlieper, M.Sc., Gräflingsberg 16, 24558 Henstedt-Ulzburg, Registration Court: Kiel HRA 10530 Kl


Conclusion of contract

The display of the products in the online shop does not constitute a legally binding offer, but only an invitation to order.

By clicking the button [Buy/Order with costs] you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending you an order confirmation by e-mail immediately after receiving your order.


Right of cancellation

If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of cancellation in accordance with the statutory provisions.

If you, as a consumer, decide to exercise your right of cancellation pursuant to Section 4.1, you will have to bear the regular costs of the return shipment.

In all other respects, your right of cancellation will be governed by the rules and regulations set out in detail under the following

Cancellation policy¹.


Right of cancellation

You have the right to cancel this contract within fourteen days without stating reasons.

The revocation period is fourteen days from the day on which you or a third party appointed by you, who is not the carrier, took possession of the goods.

To exercise your right of cancellation, you must inform us [indicate the name of the trader, address and, if available, telephone number, fax number and e-mail address] by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You may use the enclosed sample cancellation form for this purpose, though this is not mandatory. You can also fill in and submit the sample cancellation form or any other clear declaration electronically on our website (include internet address). If you decide to make use of this option, we will send you confirmation of receipt of such cancellation without delay (e.g. by e-mail).

To comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the right of cancellation before expiry of the cancellation period.


Consequences of cancellation

If you cancel this contract, we shall have to refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you chose a delivery method other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to refund the payment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier date.

You must return or hand over the goods to us or to (insert here the name and address of the person authorised by you to receive the goods, if applicable) without undue delay and in any case no later than fourteen days from the day on which you notified us of the cancellation of this contract. The deadline shall be deemed to have been observed if you send the goods before expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functionality of the goods.

(¹ This cancellation policy does not apply to the separate delivery of goods.)


Prices and shipping costs

The prices stated on the product pages include the statutory value added tax and other price components.

In addition to the prices stated, we shall charge a flat rate of 6.90 euros per order for deliveries within Germany. You will again be informed clearly of the shipping costs on the product pages, in the shopping cart system and on the order page.

If payment is made by cash on delivery, an additional fee of 2 euros will be charged and this will be collected by the deliverer on the spot. There will be no further taxes or costs due.



Delivery takes place only within Germany using DHL.

The delivery time may take up to 3 days. We draw attention to possible deviations in delivery times on the respective product page.



Payment can be made either in advance or cash on delivery.

If you choose to pay in advance, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.


Retention of title

The goods shall remain our property until full payment has been received.


Dispute resolution

The EU Commission has created an internet platform for online settlement of disputes. The platform serves as a contact point for out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. More information on this is available at the following link: We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.